InSite Training Programs and Processes

The following are the types of customized training programs and solutions that InSite can design. For more information on developing solutions to your specific organizational needs, please call 704.814.6784, or email!

Samples of training and coaching programs include: (click each link to learn more about the topic)

Discovering and Developing Leadership Potential
Diversity and Cultural Competency
Improving Communication, Decreasing Conflict
Intercultural Conflict Style (ICS) Inventory
Team Building and Team Processes

Time Management for Personal and Organizational Success
Work/Life Balance and Stress Management
Management Development
Enhancing Performance: Understanding Yourself and Others
Exploring Work Expectations
Transition: The Personal Path Through Change
 

 

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Course Descriptions

Situation:

Everyone wants to pass the buck...no-one wants to take on a leadership role.

 

Solution: "Discovering and Developing Leadership Potential"

In a successful organization, leaders can be found at every level-from the boardroom to the mailroom, from the chairman’s office to the customer service desk. Collapsing organizational hierarchies and increasing workforce diversity has dramatically altered our understanding of leadership. Leadership is no longer seen as one defining role atop the business pyramid, but as a relationship between leaders and followers.

Participants will have the opportunity to:

• Discover their personal leadership characteristics
• Develop and understanding of the leader-follower relationships
• Encourage acceptance of different approaches to leadership
• Match leadership approaches to organizational needs
• Recognize the strengths in shared leadership  

Situation:

Your organization is suffering from a work environment where differences aren’t valued or the current change in demographics require that your staff develop the skills to help them to more effectively work and succeed in a culturally diverse environment.

Solution: "Diversity and Cultural Competency"

In today's global economy, organizations need to know how to work with a culturally diverse workforce, client, and customer base. Leading organizations acknowledge that working successfully with others who don't share the same background, beliefs or traditions is a top priority in today's workplace. Frequently, employees need help in assessing their behavior toward people who are different from themselves. In addition, they must understand the benefits of changing negative attitudes and resistance into appreciation and cooperation.

InSite will meet with you to discuss your organization's goals and perceived challenges around cultural competence and diversity. As part of our overall design process, we provide confidential assessments to develop a "snap shot" of your organization's current attitudes around diversity and multiculturalism in the workplace. Based on the results, we will design training and coaching processes customized to meet your organizational and strategic goals.

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Situation:

Missed deadlines, miscommunications, misunderstandings, missed opportunities.

Solution: "Improving Communication, Decreasing Conflict"

Good communication is one of the most valued skills in the workplace. Effective listening is crucial to

1. communicating productively inside the organization, and
2. meeting the competitive challenges outside the organization.

Nearly 90% of any an individual's success is linked to the ability to communicate effectively with colleagues, clients, managers and support staff. Yet communication challenges are frequently the basis of conflict in the work environment. Ineffective communication often leads to loss of trust, low morale, missed deadlines, decreased production, turnover and loss of revenue. InSite will assist you in assessing your organization's current situation, and then will design a training and coaching process to help your organization create new and effective communication strategies.

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Situation:

He says "ToMAYto," She says "ToMahto"....
everyone is upset and nothing is getting done.

 

Solution: "Intercultural Conflict Style (ICS) Inventory"

At times it may seem humorous; The ability to recognize and appropriately respond to cultural differences in conflict styles, however, is critically important to effectively managing and resolving disputes, as well as for developing effective communication skills. The ICS is the premier assessment and training tool for identifying fundamental approaches for resolving conflict across cultural and ethnic differences.

The ICS Inventory is a self-scoring, easy-to-use, statistically valid and reliable instrument that can be applied for individual, group, and organizational level assessments.

Accompanying the ICS Inventory is the ICS Interpretive Guide. This guide provides participants with in-depth information about their own approach for resolving conflict across cultures. In addition, participants learn about the four cross-cultural conflict styles assessed by the ICS Inventory, strengths and weaknesses of each intercultural conflict style, and how their own conflict style compares to the conflict style of their own and other cultural communities

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Situation:

Team projects turned in late, roles on team are unclear, lack of trust, consistent mismatch between skill set of team member and assigned task.

Solution: "Team Building and Team Processes"

Successful team members don't do the same thing at the same time. They do the right thing at the right time. And while team members work together toward a common goal, individuals still must play their individual roles in the process. Understanding and capitalizing on individual approaches to group processes is essential to creating high performance. Basic goals to a team development program include the following:

• Identify individual strengths and approaches to teamwork
• Clarify team members' roles
• Reinforce the contributions of every team member
• Reduce project cycle time and increase productivity
• Develop the skills to work with and leverage team differences based on gender, culture and race.

Situation:

Individuals and teams are struggling to meet challenges at home and work; projects are frequently turned in late, customers and clients are unhappy, meetings go on too long...

Solution: "Time Management for Personal and Organizational Success"

Despite an organization's strategic goals, vision and mission, the inability to effectively complete tasks, meet deadlines and manage one's time will have a negative impact on all levels of the organization. Setting priorities and managing time effectively are necessary in order for an organization to meet its objectives. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today's less structured, information-driven workplace. How effectively do the people in your organization handle their time? What is the most effective way for members of the organization to function in relation to time and completion of tasks? Following an initial consultation, InSite will assess your department or organization to help answer these and other questions. Based on the answer we'll customize a training program that will assist each person to develop a greater understanding of their individual time management skills and provide a process for improved self-management and overall improvement.

Situation:

You keep hearing the following from members of your organization:

• "All I do is work."
• "I never get to see my family anymore."
• "I can't seem to get it all done."
• "Time for me??? What's THAT?"

Solution: "Work/Life Balance and Stress Management"

If your organization has even a handful of people who feel that way, their chronic fatique, frustration, stress and lack of balance can have an adverse effect on your entire organization. Although today's organization's are required to demand alot from their employees, healthy organization's understand that this no longer means putting work above everything else. To avoid the peaks and valleys in productivity created by high stress levels, you need employees who know how to balance the urgent demands of their work life and personal life. To support your staff, InSite will help you create a program that will allow staff to develop personalized strategies for coping effectively with the stress associated with the demands of their work and personal lives.

Situation:

Low trust between staff and managers, managers lack confidence and skill in giving feedback to their reports. They are uncertain of how to develop talent in others.

Solution: "Management Development"

Managers and supervisors have great influence when it comes to retaining their employees. Yet frequently managers fail to see how their behavior impacts their work environment. The Management Development Process(tm) (MDP) is designed to turn managers into leaders. The MDP addresses the developmental needs of managers as workplace trends move towards fewer layers of management, increasingly empowered employees, and greater personal accountability.

The MDP is not a "quick fix" program. The process builds managers' skills over an 18 to 24 month period comprised of on-the-job application exercises and a series of training modules. The program helps managers develop the knowledge and skills they need to positively impact their work environment rather than direct their people. They also gain valuable insights on how to coach, counsel, and build the trust of their employees.

Clients or customers complain of rude or indifferent behavior and certain staff members frequently “bump heads” with other members within the organization.

The foundation of personal and professional success lies in understanding self, understanding others and realizing the impact of personal behavior on the people around you. Through this assessment and training process, participants will have the opportunity to:

 

• Discover their own behavioral style, strengths and challenges
• Manage effectively
• Foster teamwork
• Develop strategies to meet diverse needs
• Improve communication skills
• Increase sales
• Improve customer relationships
• Reduce conflict and stress
• Learn how and when to adapt their behavior to meet the needs of others (i.e. clients, manager, direct reports)

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Situation:

In your role as manager, you’ve explained the organization’s expectations around salary, hours, and job duties to your team… and you thought everything was clearly understood.
Yet there are rumblings of discontent.

 

Solution: “Exploring Work Expectations”

There are other expectations that are so intimately linked to an individual's concept of work that they often go unspoken or unacknowledged, but these unmet expectations can cause HUGE problems. Help your staff explore 10 work expectations that impact today's employment relationships including:

• Recognition

• Autonomy

• Expression

• Career Growth

• Diversity and more.

This training process is designed to help individuals uncover and explore their expectations in a variety of employment situations including:

• Working on a team

• Transitioning to a new position or experiencing organizational restructuring

• Creating meaningful performance reviews

• Making the most of daily routines.

Through this training staff and managers have a way of communicating about expectations of the organization and employee.

Situation:

Your organization has recently undergone significant restructuring and you’re looking for a way to help staff effectively cope with the changes.

 

Solution: Transition: The Personal Path Through Change

Staff frequently report that adjusting to major changes at work is like being stuck in a maze. People frequently don’t know which way to go. This training process is a personal learning guide that helps employees make a smoother transition with less resistance in times of change.

 

Based on a transition model created by Dr. William Bridges, participants will explore the three guideposts on the path to successful transition that include:

• Phase One: Endings

• Phase Two: The Neutral Zone
• Phase Three: New Beginnings

This program is designed to maintain and possibly increase employee productivity, improve adaptability, and enhance innovation during times of change.  

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